Contact Volcanic Ancient Greens
We’re here to help.
If you have questions about your order, ingredients, or how to use Activ Greens, our team is happy to assist. Simply send us a message using the form below and we’ll respond as soon as possible.
Send Us a Message
We aim to respond to all enquiries within 1–2 business days.
Frequently Asked Questions
Where is Activ Greens shipped from?
From various warehouses located in different areas of the world, however all manufacturing is done in the USA and product is shipped to the warehouses.
Where can I find the tracking for my order?
Please log into your customer account and click on Order History – then click on View Info. A pop up box will appear with a live blue tracking link. Click this and allow the page to load to view the tracking history.
Order or delivery issue?
Please contact B-Epic Support (via your customer account) directly with your order number and a brief description (damaged, missing, wrong item). They handle all order resolutions. (If you still need help after contacting them, use our form and we’ll nudge it along.)
I setup the subscription/autoship to receive my Activ Greens monthly but wish to cancel. How can I do that?
Within your customer account under Order select “Autoship”. On the desktop you will see a green box to the right that says “Autoship Profile Status”. Click on the word “disable” to stop your monthly order. On smart phones simply scroll down until you see the same green box.
Do you have a Money Back Guarantee?
There is a Money Back Guarantee.
Activ Greens is backed by a 30-Day Money Back Guarantee from the parent company B-Epic.
- 30-day money-back guarantee via B-Epic
- RMA required; restocking fee may apply
- Shipping not refunded
You can read their full Refund Policy Here.
Account, subscription, or billing changes
Update, pause, or cancel through your B-Epic account or contact B-Epic Support—they manage billing/subscriptions.
Shipping destinations & times
We ship to 60+ countries. Typical delivery is 3–10 business days depending on location. For order-specific ETAs, check your tracking link for your order in your B-Epic customer account. Tracking links are normally live within 24 hours of placing your order.
