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Privacy Policy

Last updated: October 2, 2025

This Privacy Policy explains how Volcanic Ancient Greens (“we,” “us,” “our”) collects, uses, and shares information when you visit volcanicancientgreens.com (the “Site”) or interact with us.

Quick links:
• Contact us (privacy requests)
• Cookie Policy

1) Who we are

  • Website: volcanicancientgreens.com
  • Business: Volcanic Ancient Greens (online-only, U.S. focused)
  • Privacy contact: use our contact form
  • Orders & returns: processed by B-Epic (ordering, billing, returns/RMAs, and related customer service).

We primarily market to U.S. customers. Our Site is accessible globally and orders may be placed from other countries.

2) Information we collect

  • From you: name, email, messages sent via forms; (if/when enabled) newsletter sign-ups via AWeber.
  • Automatically: IP address, device/browser information, pages viewed, and interactions (via cookies and similar technologies).
  • Orders & fulfillment: order, payment tokenization, and shipping details are handled by B-Epic; we may receive limited order status information to support you.
  • User content: reviews/testimonials you choose to submit.

Sources: directly from you; automatically via cookies; from service providers (hosting/CDN, email, analytics/ads); and from B-Epic for order status.

3) How we use information

  • Provide and secure the Site (hosting, performance, fraud prevention).
  • Customer support (answer questions, handle non-order inquiries).
  • Communications (transactional/operational notices).
  • Analytics and improvements (understand performance, fix issues).
  • Marketing (with consent where required), including email (AWeber, if/when enabled) and advertising (see §7).

4) Legal bases (if applicable outside the U.S.)

Where required (e.g., EU/UK), we rely on: contract (provide services you request), legitimate interests (site security, basic analytics), consent (marketing emails and advertising cookies), and legal obligation (recordkeeping).

5) Cookies & preferences

We use CookieYes to manage consent and categories:

  • Strictly necessary (security, core site features)
  • Analytics (Google Analytics 4 site measurement)
  • Advertising/Marketing (ad measurement and relevance, e.g., Meta/Facebook, Pinterest, TikTok)

Manage choices anytime via our Cookie Settings link. See our full Cookie Policy.

6) Who we share information with (service providers)

We share information with vendors who help us operate the Site or communicate with you, including:

  • Hosting/CDN & security: Hostinger (hosting), Cloudflare (CDN, DDoS protection, caching)
  • Consent management: CookieYes
  • Email & newsletters: AWeber (if you subscribe; not currently collecting on-site)
  • Analytics/measurement: site analytics tools
  • Advertising partners: Meta/Facebook, Pinterest, TikTok (see §7)
  • Orders/fulfillment: B-Epic (orders, billing, returns/RMAs)

Service providers are required to use data only to perform services for us and to protect it appropriately. We may also disclose information to comply with law or protect rights and safety.

7) Advertising & analytics

We use analytics and advertising tools (such as Google Analytics 4, Meta/Facebook, Pinterest, TikTok, and related partners) to measure performance and show ads that may be more relevant to you. These partners may set cookies or read device identifiers to understand activity on our Site and elsewhere, and to provide measurement and ads. Where required, we rely on your consent for advertising cookies; otherwise we rely on legitimate interests. You can change your preferences any time via Cookie Settings.

Google Analytics 4 (GA4): we use GA4 with Google’s Consent Mode. Until you consent, GA4 is restricted and does not collect analytics storage; after consent, it measures usage to help us improve the Site. IP addresses are not stored, and IP anonymization is enabled.

California & certain U.S. states (CPRA/CPA/others):
We do not sell personal information for money. We may “share” identifiers and internet activity with advertising partners for cross-context behavioral advertising as defined by CPRA. If you prefer not to have this data used for targeted ads, opt out via Cookie Settings (this choice is also honored for residents of other states with similar requirements).

8) Data retention

We keep information only as long as needed for the purposes above, including legal/tax/accounting requirements. Retention periods vary by category (e.g., communications, consent logs) and by our obligations.

9) International transfers

We may process data in the United States and other countries where our providers operate. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

10) Your rights & choices

  • Cookies/ads: manage consent and preferences anytime via Cookie Settings.
  • Email marketing: if/when enabled, unsubscribe using the link in any email.
  • Privacy requests: U.S. residents (and others where applicable) may request access, deletion, correction, or more information.

How to submit a request: use our contact form  We may need to verify your identity and will respond within the time required by law (e.g., 45 days in California).

11) Children’s privacy

Our Site is not directed to children, and we do not knowingly collect data from those under 13 (or 16 in the EU). If you believe a child has provided data, contact us and we will delete it.

12) Security

We use reasonable technical and organizational measures (HTTPS, access controls, reputable vendors). No method of transmission or storage is 100% secure.

13) Third-party links

Our Site may link to third-party websites or services. Their privacy practices are governed by their own policies.

14) Changes to this policy

We may update this policy from time to time. We’ll update the “Last updated” date and, if changes are material, provide additional notice where required.

15) Contact us (privacy)

Questions or privacy requests:
• Form: Contact Us